FAQs

Frequently Asked Questions (FAQ)

Below are questions we frequently receive regarding our lashes including the difference between mink and synthetic lashes, care and maintenance of false eyelashes, use and application, return policy, and much more! 


If your question is not answered here, feel free to contact us at info@minxlash.co .  A lash expert will respond within 24 hours.

1) How is Minx Lashes Cruelty Free?

We are proud to say that our eyelashes are animal cruelty free and made with love. We are proud to say that our mink fur is faux and no minks are harmed in the process.

2) What is the difference between synthetic and mink false eyelashes?

Mink is lightweight, comfortable, and flexible and have a natural shine, gives a feather like look and can blend effortlessly with your own lashes. They can be curled like real human hair, and can be worn up to 30 times.  Mink eyelashes are considered a premium high end product when compared with synthetic ones.

The main difference between synthetic and mink lashes is in the usage amount! Synthetic eyelashes, although cheaper, are flexible, comfortable and easy to apply. Your soft synthetic lashes can be worn up to 15 times with the right love and care.

3) How long does it take to apply Minx Lashes?

On average, users of false eyelashes take less than 4 minutes to apply the lashes; this includes waiting for the glue to become tacky (we recommend you wait 30 seconds after applying the glue to the lash and then apply them to your eyes) and for the lash to set on your natural lashes. So applying your Minx Lashes should take you less than 4 minutes! Practice makes perfect!

4) Who can use Minx eyelashes?

You, you, and you! Everyone and anyone can use them! False lashes are suitable for anyone and are for people of all ages. They can be worn by anyone anywhere (Just not under water).

5) How many styles of lashes are offered at Minx Lash Co. ?

At Minx Lash, we currently offer a total of 5 customs designed Mink lashes. Each style we have is designed to achieve a different look for a different occasion that is why they all have their individual name with what a short description of the look that can be achieved with them, with some lashes being more dramatic than others, some with more length than others, etc.

6) What is minx?

Minx Lashes are created with 100% natural mink fur that has been sterilized to ensure that it is hypoallergenic. We pride ourselves in our quality this is why we use Mink Fur as we want only the best for our customers. We would like to make clear that NO harm has been done to these amazing animals and we should thank them for their beautiful fur. Unlike synthetic lashes, our 100% natural mink fur is free from any chemical processing and dye which allows for an extremely soft, lightweight, and natural look.

7) Can i buy in bulk?

If you are MUA, Vlogger, Blogger, etc. Please contact us at info@minxlash.co to arrange a bulk/wholesale.

Refunds and returns

Can I get a refund?

We do not accept refunds or exchanges at this time. 

Delivery

Where is my order number?

After placing an order you should receive a confirmation email with your order number. Then processing time is normally 2-3 business days.

How long does delivery take 
A summary of delivery times are listed below from dispatched:

Standard US: 2-3 business days.
Business days are classed as Monday-Friday.